betper Privacy Policy

1. Introduction

This Privacy Policy ("Policy") is published by betper ("betper", "we", "us", "our"), the operator of the online gaming platform accessible at betper.bio and its associated mobile-optimised interfaces. This Policy explains how betper collects, uses, stores, shares, and protects the personal data of players and visitors who access betper from the Philippines, including Metro Manila, Cebu, Davao, Quezon City, Makati, and all other regions of the archipelago.

betper is committed to compliance with the Republic Act No. 10173, otherwise known as the Data Privacy Act of 2012 (DPA), its Implementing Rules and Regulations, and all issuances of the National Privacy Commission (NPC) of the Philippines. By registering a betper account or continuing to use our platform, you acknowledge that you have read and understood this Policy and consent to the processing of your personal data as described herein.

This Policy forms part of betper's Terms & Conditions. Defined terms used but not defined in this Policy have the meanings given to them in the betper Terms & Conditions, accessible at /terms-conditions.

2. Personal Data We Collect

betper collects personal data from you directly when you register an account, use our services, contact support, or interact with our platform in any other way. We also collect certain data automatically when you access the betper website or mobile interface. The categories of personal data betper collects are set out below.

2.1 Account and Identity Data

• Full legal name
• Date of birth (to verify you are 21 years of age or older)
• Nationality and country of residence
• Residential address (including barangay, city/municipality, province, and zip code)
• Email address
• Mobile number (Philippine-registered preferred)
• Username and encrypted password
• Security questions and answers

2.2 Identity Verification (KYC) Data

• Copies of government-issued photo identification (e.g., Philippine passport, PhilSys National ID, UMID, SSS card, driver's licence, or voter's ID)
• Proof of residential address documents (e.g., utility bills, bank statements, or barangay certification dated within three months)
• Proof of payment method ownership (e.g., GCash or PayMaya account screenshots registered in your name)
• Source of funds declarations where required by Philippine anti-money laundering regulations
• Photographs or selfies submitted for facial verification purposes

2.3 Financial and Transaction Data

• Deposit and withdrawal amounts, dates, and payment method references
• GCash account reference numbers, PayMaya account identifiers, BPI/BDO/Metrobank account details (masked)
• Transaction histories, bonus credits, and wagering records
• Currency denomination (Philippine Peso / PHP)

2.4 Gaming Activity Data

• Games played, bet amounts, win/loss records, and session durations
• Live casino participation records (EVO Live, MG Live)
• Bingo and slot game histories
• Sports betting selections and outcomes
• Responsible gaming tool settings (deposit limits, self-exclusion status)

2.5 Technical and Device Data

• IP address and approximate geolocation
• Device type, operating system, and browser version
• Session timestamps and page interaction logs
• Cookie identifiers and similar tracking technologies
• Referral source and navigation path data

2.6 Communications Data

• Support tickets, live chat transcripts, and email correspondence with betper
• Survey responses and feedback submitted voluntarily
• Marketing communication preferences

3. How betper Uses Your Personal Data

betper uses your personal data for the following purposes:

betper will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your explicit consent or establishing another valid legal basis for the new processing activity.

4. Legal Basis for Processing

Under the Data Privacy Act of 2012 and its Implementing Rules, betper relies on the following legal bases for processing your personal data:

• Contractual necessity: Processing required to perform our contractual obligations to you as a registered betper player, including account management, payment processing, and game delivery.
• Legal obligation: Processing required for betper to comply with applicable Philippine laws, including anti-money laundering regulations, KYC requirements, gaming regulations, and tax obligations.
• Legitimate interests: Processing carried out to pursue betper's legitimate business interests, such as fraud prevention, platform security, and service improvement, where those interests are not overridden by your rights and freedoms.
• Consent: Processing based on your freely given, specific, informed, and unambiguous consent — primarily for marketing communications and certain optional data collection activities. You may withdraw consent at any time without affecting the lawfulness of prior processing.

5. Data Sharing and Disclosure

5.1 Service Providers

betper shares personal data with carefully selected third-party service providers who assist in operating the betper platform. These providers are contractually bound to process your data only on betper's instructions and in accordance with this Privacy Policy. Categories of service providers include:

• Identity verification and KYC providers
• Payment processing providers (GCash, PayMaya, and banking partners)
• Game content and live casino technology providers (Evolution Gaming, Microgaming)
• Cloud hosting and data centre providers
• Customer support platform providers
• Fraud detection and cybersecurity providers
• Email and notification delivery providers

5.2 Regulatory and Law Enforcement Authorities

betper will disclose personal data to Philippine regulatory authorities, law enforcement agencies, courts, and other competent public bodies where required by law, court order, or legitimate regulatory request. betper will not notify you of such disclosures where doing so would be prohibited by law or would compromise an ongoing investigation.

5.3 Business Transfers

In the event of a merger, acquisition, restructuring, or sale of all or substantially all of betper's assets, your personal data may be transferred to the successor entity. betper will notify registered players via their registered email address in advance of any such transfer where practicable, and the successor entity will be required to honour the commitments made in this Privacy Policy.

6. Cookies and Tracking Technologies

betper uses cookies and similar tracking technologies on its website and mobile interface to enable core platform functionality, remember your preferences, analyse usage patterns, and support security measures.

6.1 Types of Cookies Used

• Strictly necessary cookies: Essential for the betper platform to function. These cannot be disabled. They include session authentication tokens, security cookies, and load-balancing cookies.
• Functional cookies: Remember your preferences such as language settings, preferred payment method, and responsible gaming tool configurations.
• Analytics cookies: Collect anonymised data about how players navigate the betper platform to help us identify areas for improvement. betper uses only privacy-respecting analytics tools and does not share raw analytics data with third parties.
• Security cookies: Help betper detect and prevent fraudulent activity, bot traffic, and account takeover attempts.

6.2 Managing Cookies

You may control non-essential cookies through your browser settings or betper's cookie preference centre. Please note that disabling strictly necessary cookies will prevent you from logging into your betper account and using core platform features. Adjusting cookie settings does not affect betper's right to process your personal data on other legal bases described in this Policy.

7. Data Security

betper implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. These measures include:

• Transport Layer Security (TLS) encryption for all data transmitted between your device and betper's servers
• AES-256 encryption for sensitive data stored at rest, including KYC documents and payment references
• Multi-factor authentication options for player accounts
• Role-based access controls ensuring that betper staff can only access personal data relevant to their job functions
• Regular security vulnerability assessments and penetration testing
• 24/7 infrastructure monitoring and intrusion detection systems
• Staff data protection training and confidentiality obligations

Despite these measures, no data transmission over the internet or electronic storage system is completely immune to security risks. betper will notify affected players and the National Privacy Commission without undue delay in the event of a personal data breach that is likely to result in risk to your rights and freedoms, in accordance with the requirements of the Data Privacy Act of 2012.

8. Data Retention

betper retains your personal data for as long as your betper account remains active and for a period thereafter as required by applicable Philippine law and regulatory obligations. The general retention periods betper applies are as follows:

• Account and identity data: For the duration of your account and for a minimum of five (5) years after account closure, as required by anti-money laundering regulations.
• KYC and verification documents: Minimum of five (5) years from the date of verification or account closure, whichever is later.
• Financial and transaction records: Minimum of five (5) years from the date of each transaction, in line with Philippine financial record-keeping requirements.
• Gaming activity logs: For the duration of your account and up to three (3) years after account closure.
• Support and communications records: Up to three (3) years from the date of the last interaction.
• Technical and device data: Up to thirteen (13) months from collection.

Where betper is required by law to retain data for a longer period, the statutory retention period shall apply. At the end of the applicable retention period, personal data is securely deleted or irreversibly anonymised.

9. Your Data Subject Rights

Under the Data Privacy Act of 2012, you have the following rights with respect to your personal data held by betper:

• Right to be informed: The right to know what personal data betper holds about you, why we hold it, and how we use it — which this Privacy Policy fulfils.
• Right of access: The right to request a copy of the personal data betper holds about you, along with information about how it is processed.
• Right to rectification: The right to have inaccurate or incomplete personal data corrected. You may update most account information directly through your betper account settings.
• Right to erasure: The right to request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, subject to betper's legal retention obligations.
• Right to data portability: The right to receive a copy of personal data you have provided to betper in a structured, commonly used, and machine-readable format.
• Right to object: The right to object to betper's processing of your personal data for direct marketing purposes or where processing is based on legitimate interests.
• Right to restrict processing: The right to request that betper restrict the processing of your personal data in certain circumstances, such as where you contest its accuracy.
• Right to withdraw consent: Where betper processes your data on the basis of consent, you have the right to withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before withdrawal.

To exercise any of these rights, please submit a request to [email protected]. betper will respond to all data subject requests within thirty (30) calendar days of receipt. In complex cases, this period may be extended by a further sixty (60) days, in which case betper will notify you of the extension and the reason for it.

10. Children and Minors

betper's services are strictly intended for adults aged 21 years and older. betper does not knowingly collect personal data from individuals below this age. The minimum gambling age in the Philippines for casino-style gaming is 21 years, and betper enforces this requirement through age verification checks during registration and KYC.

If betper discovers that personal data has been collected from a person under the age of 21, betper will immediately suspend the relevant account, delete the associated personal data to the extent permitted by law, and — where applicable — refund any deposits made, net of any bonuses received.

If you believe that a minor may have registered on betper, please contact us immediately at [email protected] so that we can investigate and take appropriate action.

11. International Data Transfers

betper's primary data processing infrastructure is located within the Philippines. However, some of betper's third-party service providers — including cloud hosting providers and game technology partners — may process personal data in other countries. Where personal data is transferred outside the Philippines, betper ensures that appropriate safeguards are in place, including:

• Contractual clauses requiring recipient organisations to process personal data to the same standard as required under Philippine law
• Transfers only to countries or organisations that the National Privacy Commission has recognised as providing an adequate level of data protection
• Data processing agreements incorporating the standard contractual clauses approved by the NPC where applicable

You may request further information about the specific safeguards betper has in place for international data transfers by contacting [email protected].

12. Changes to This Privacy Policy

betper reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. Where changes are material, betper will notify registered players via their registered email address at least fourteen (14) days before the updated Policy takes effect.

The date of the most recent revision is shown at the top of this Policy. Continued use of the betper platform after the effective date of a revised Policy constitutes your acceptance of the updated terms. If you do not agree to the revised Policy, you may request account closure in accordance with betper's Terms & Conditions.

13. Contact Us & Data Protection Officer

If you have any questions, concerns, or complaints about this Privacy Policy or betper's handling of your personal data, or if you wish to exercise any of your data subject rights, please contact betper's data protection team using the details below:

If you are not satisfied with betper's response to your privacy concern, you have the right to lodge a complaint with the National Privacy Commission of the Philippines (NPC). Information about the NPC and how to file a complaint is available through the NPC's official government channels.

For matters related to responsible gaming or self-exclusion, please also visit betper's dedicated page at /responsible-gaming.